Terms & Conditions

Itinerary Disclaimer

The information in this dossier has been compiled with care and is provided in good faith. However it is subject to change, and does not form part of the contract between the client and Ram Ram India. The itinerary featured is correct at time of printing. It may differ slightly to the one that’s featured in the brochure. Occasionally our itineraries change as we make improvements that stem from past travellers, comments and our own research. Sometimes it can be a small change like adding an extra meal in the itinerary. Sometimes the change may result in us altering the tour for the coming year. Ultimately, our goal is to provide you with the most rewarding experience.

VERY IMPORTANT: Please ensure that you print a final copy of your dossier to review a couple of days prior to travel, in case there have been changes that affect your plans.


Starting Point Instructions

An arrival transfer from the airport is available if purchased at the time of booking. Transfers cannot be arranged on arrival. Please advise your flight arrival details at least 14 days prior to your departure. If you have pre-booked an airport transfer you will be met on arrival. Our local representative will be holding a sign with your name when you exit the airport terminal. There are always large crowds here so please look carefully for your transfer. If for any reason you cannot locate the person please call the local number (phone numbers provided on your voucher). If this is your first trip to India a transfer is recommended.


In the time of unavoidable circumstances you are not able to meet our representative or driver or If you are managing your own transfer please note taxis are available outside of all the airports in India/Nepal/Srilanka. The ride should take around 30-45 minutes, depending on the time of day. Take the taxi from prepaid taxi booth.

Ignore any suggestions that ” the hotel has burnt down” or “the hotel is full”. Rest assured the hotel is there as is your booking.


Finishing Point details

Check out time is 12 noon. Please be assured to check out on time.  You want to leave your luggage you can store them with the hotel reception and receive when you come back. If you want to keep the room and want a late check out please inform in advance. It will be subject to the availability and room rent as per the hotel. A departure transfer is arranged – details give at the time of booking.


Cancellation policy

In case of cancellation or non part payment 20% trip price will be charged from the client. No refund for the cancellation 2 weeks before the trip starts. Cancellation policy applies to all email and phone correspondence with the client. All cases are subject to Delhi jurisdiction only.



Fair Trade Practices

Ram Ram India works with fair trade practices. We believe in fair deal with the clients, fair payments to our suppliers, fair salaries to our drivers and proper respect to all the people involved with the trips irrespective of their position and responsibilities. We like to help the society by creating local jobs with every trip by working with local guides, local drivers, local shops and local art.


We have built strong links with local communities, craftspeople, animal hospitals, artists, and the handicapped – all of which directly rely on the assistance of donations and products purchased by our travellers and other visitors. We offer Ram Ram India travellers an opportunity to interact with locals, to value their activities and crafts and help towards sustaining their livelihoods.



Group Size

From 6 to 16 mostly. We work with big groups of 30 to 34 also but it depends on the trip and comfort of the guests.



Guesthouses/hotels, Bed & Breakfast, family home stay, dormitory accommodation, Tents, overnight trains. Our sleeper train is clean and air conditioned, a great way to travel long distances and still get maximum time in each place. Beds are padded berths, sheets, pillow and blanket are provided but some people prefer to bring their own sleeping sheet. Please note you may be sharing with locals in a same gender /mixed gender situation. Most trains have a dining carriage where food/snacks/meals are available.



While travelling with Ram Ram India you will experience the wide choices of excellent local food available in India/Nepal/Srilanka. For us, we aim to provide you with the flexibility in deciding where, what and with whom to eat and as a result not every meal is included in the trip price. Great, when you’re on a budget! Usually, the large majority of our groups eat together, enjoying the wide array dishes, relaxing and enjoying each others company – and all those wonderful travel stories! Of course, you are under no obligation to join every dinner. Your group leader will recommend excellent restaurants and eateries throughout the trip for those of you that wish to go it alone. Please check the ‘included meals’ section of the trip dossier for details of which meals are included.

You will find the meal plan for your tour clearly indicated in the brochure and on your Trip Dossier.

Breakfast is often provided, and other meals are included in remote areas.

For a guide to the type of food you will find in India see the Local Food and Drink section of this dossier.

Drinks Tea and Coffee is always provided with breakfast. All other drinks (i.e. bottled water, soft drinks) are at your own expense.

It is not recommended that you drink the local tap water in India/Nepal/Srilanka. However, bottled water, carbonated soft drinks and fruit juices are widely available everywhere.

Allow USD 400/EUR 300 for meals not included.


Solo Travellers

If you are travelling alone you will be allocated a single room. If you are traveling alone with Ram Ram India group you will be provided a room with another group member of the same sex (unless you have paid a single supplement). If you are travelling as a couple please note that we cannot guarantee the availability of double beds. Some of our itineraries have accommodation booked on a mixed gender share basis – where applicable this will be specified in our Trip Notes.


Getting around

Overnight train, private boat, ferry, local bus, auto rickshaw, cycle rickshaw, walking There are some long travel days and some of the transport can be quite cramped.


Notes to remember

Travelling in India

India is a land that is without a doubt very different to your own. From the craziness of packed market places, the searing heat, huge crowds, pollution and poverty – this will probably lead to a dose of culture shock. This should be viewed as a wonderful and exciting challenge, rather than a deterrent. From our time in India, we have grown fond of this incredibly diverse and varied land. As a developing country, India has very different philosophies on an all manners of things. From men staring at you in the streets (due to fascination more than anything – you’ll probably do the same thing!), semi clean squat toilets (remember, embrace the difference!) or the ‘when it happens, it happens’ attitude things dont really get much more different than this. Patience, understanding and a sense of humour will see through and you’ll no doubt grow this love this amazing place.


Alterations to Itinerary

Please note that while we operate successful trips in India/Nepal/Srilanka throughout the year, some changes may occur in our itineraries due to inclement weather and common seasonal changes to timetables.


Extreme temperatures in India/Nepal/Srilanka

Please note that India can have extreme weather! Temperatures can reach approximately 45 degrees Celsius in summer (June to early August), which means that it can be quite uncomfortable for those not used to this kind of weather.


Breakfasts included

There are some simple breakfasts included on the trips which comprises simply of bread, tomatoes, butter, jam, coffee/tea and juice, local breakfast. This is typical of breakfasts in hotels in  India/Nepal/Srilanka. More varieties of local breakfasts are available for the more adventurous at nearby markets.


Staying in touch

Please be aware that telephone calls made from hotel rooms are extremely expensive. We advise you do not rely on hotel telephones to communicate while travelling. Use local phones or call shops, or rely on the internet.


Local Transport

Ram Ram India uses every form of local transport available. We feel that this is the best way to get a feel for the country by travelling the way the locals do. Whether it’s by local train, bus, taxi, ferry or donkey – travelling the local way will not only give you a true taste of the country but will leave you with great experiences to last a lifetime.



Our main criteria for choosing hotels is cleanliness. On Adventurer tours hotels are simple, but comfortable. Bathroom facilities may sometimes be shared and rooms may sometimes be multi share rather than twin. Please bear in mind that hotels can sometimes suffer from minor problems and technical difficulties. While on group tours at each hotel your Tour Leader will try to organize the rooming arrangements to suit everyone’s requirements.



Early check-in throughout the trip

Check in time is mostly 12 Noon. (It is up to the hotel to fix the time of check in & check out) Throughout the trip we request that our hotels prepare rooms in time for our arrival, however this is not always possible which means we will not be able to check-in immediately on arrival at some hotels.

Instead we can store our luggage and explore our new destination.


Additional Accommodation

If you have bought, pre or post trip accommodation (only when available), you may be required to change rooms from your trip accommodation for these extra nights.


Arrival and Departure Transfers

Please note that all the arrival & departure transfers are explained in the trip dossier or vouchers.



Our tour prices do not include insurance. However, it is a condition of joining our tours that travellers are fully insured for any medical expenses they might incur while travelling. At the start of your tour the Tour Leader will ask to see your insurance documents and will note down the policy number and emergency contact number.

We recommend a comprehensive travel insurance policy that covers repatriation and evacuation in case of a medical emergency, cancellation and curtailment as well as covering baggage and valuables. If your tour involves certain adventurous activities (i.e. trekking, whitewater rafting, house building or scuba diving etc.) you will need to make sure your policy specifically covers these activities. You may also need specific cover for expensive camera equipment.

Many credit card companies offer complementary travel insurance. However the majority of such policies offer virtually no cover and cannot be accepted as adequate travel insurance. If you are planning on using credit card insurance you must bring along proof that the policy covers medical emergencies. Failure to be able to provide such proof to the Tour Leader will result in you being compelled to purchase a new approved policy before you can join the tour. If your travel insurance was not purchased from Ram Ram India or our agents, you will be required to sign a waiver absolving the company and its agents should your policy not be adequate.

Any clients unable to provide proof of adequate travel insurance cover will be required to purchase a policy or will not be allowed to join the tour.

Most insurers require a local police report to support claims for loss of or damage to personal property.

Our office can only issue a letter verifying that personal items have been lost or damaged on tour of 50 Euro in value and the tour leader was informed of the loss or damage at the time that it occurred. We will not be able to guarantee you the letters from the local police office.

Please also make sure you have access to an additional EURO 400/USD 500, to be used when unforeseen incidents or circumstances outside our control (eg. a natural disaster, or an outbreak of bird flu) necessitate a change to our planned route. This is a rare occurrence but it is well worth being prepared!



It is your responsibility to arrange visas before you travel.

If the visa application form requires a contact address in the destination, please give either your meeting point hotel or the address of our local contact. It is your responsibility to ensure that you are in possession of the correct visas for your holiday and onward travel. Ram Ram India cannot accept responsibility for anyone who is refused entry to a country because they lack the correct documentation.

Please be aware that visas are your responsibility. Visa requirements vary, from what country you are from and where you are travelling to, or where you have come from. We can inform and update you, but please understand that rules and conditions can sometimes change. It is essential, that you as a traveller check any possible changes before starting your trip.



All travellers joining our tours are assumed to be in good health and to have a sufficient level of fitness to complete their chosen itinerary. If you have an existing medical condition or disability you must make this known at the time of booking. If accepted on the tour, you must also make your condition known to the Tour Leader.

When selecting your trip please carefully read the Ram Ram India brochure and itinerary and assess your

ability to cope with our style of travel. Please contact us at ramramindia@live.com should you require any clarification on what is involved on your itinerary. For travellers over 70 years a completed Medical certificate is required. Ram Ram India Travel reserves the right to turn away, without recompense, any person who is found, at any time during their trip, to have concealed an existing medical condition. We also reserve the right to turn away any person who we consider incapable of completing the trip. If you are taking any form of medication, please make sure that you bring with you an adequate supply to last the duration of your holiday and inform your Tour Leader at the start of the tour. You might not be able to obtain suitable medication in the countries you are visiting

Although, there are no particular health requirements for our trips, is it important for you to get an update from your family doctor or health clinic on what vaccinations may be required. It is your responsibility to bring a small supply of items such as insect repellent, aspirin or plasters for small cuts and abrasions.

Some travellers like to bring along their own emergency medical kit which may be used by local medical staff in the case of accidents or illness. Your group leader is fully trained in basic first aid and will carry, at all times a very well stocked First Aid Kit which can be used in emergencies.


Drinking water

Please DO NOT drink tap water, even in hotels or restaurants as it usually contains high levels of minerals than the water you are used to drinking in your own country. It is fine for a local to drink water from a tap as their bodies are conditioned to it, but for everyone else we highly recommend you drink bottled water at all times. Bottled water is found everywhere and is quite cheap. Upset stomachs generally occur quite quickly if you drink local water, and although it is not really serious – it can hamper your overall enjoyment of a country. Also, please aim to brush your teeth by using bottled water.



For some travelers The desert sands can bring on bouts of asthma. If you suffer from asthma even occasionally, we recommend you bring your medication as it cannot be administered by your Tour Leader and may not be readily available while you are travelling.


Are you ready for this adventure?

On most of our itineraries there are long travel days and some rough travelling in areas away from main tourist routes. Mountain passes, bumpy and windy roads can sometimes make for some real challenging travel experiences. If you have experienced motion sickness in the past, we highly recommend you consider medication to help ease the discomfort. On some occasions, we depart very early in the morning to make sure we get the most our time in the next destination.

Temperatures vary from the very cold (usually in the early morning and late evenings) to the extreme heat in the summer (usually during the day). Please be prepared for these extreme temperatures and dont forget to pack to correct gear! If you suffer health issues when experiencing these kind of temperatures, consider if this trip is right for you. A decent level of fitness is recommended and will certainly help increase the enjoyment of the trip.



There are a wide variety of different ways that you can obtain or carry money overseas, including credit cards, ATM cards and cash. Traveller’s cheques are a useful back-up which are popular for security reasons but they can be difficult to change in some countries. For more information on what we recommend for the specific destination that you are travelling to, check your Country Dossier.

Do carry some cash – a small amount is often useful in more remote regions. It is a good idea to obtain a small amount of the currency of the country you are visiting prior to arrival as this can be very useful for any immediate expenses. If you can’t obtain currency in advance, you will usually find banking services in the Arrivals Hall of the airport, port or border post, though these won’t necessarily be open 24 hours a day. We can help you change your money at a good rate if you inform us in advance. Exchange rate at the airport is not good so its recommended to change small amount there. You can change money in the markets.

You should try to carry at least some of your money in small denominations so that you can change only the amount you will actually need. USD/GBP/EURO/CHF are widely accepted around the world. This is particularly important near the end of your holiday as it is sometimes difficult to change back surplus local currency.


While some banks and 5 star hotels will change travellers’ cheques the process is very time consuming and commissions can be high (up to 10%) and it is difficult to change Travellers’ cheques on weekends and public holidays. The easiest cheques to change are Thomas Cook or American Express in USD.

Please note that most establishments in Asia will not accept foreign currency notes that are old, torn or faded and they can be very difficult to exchange or extra fees added when exchanging at banks. Please ensure that you have new, clean notes.

India: The local currency is the Indian Rupee (INR)

Nepal: Nepalese Rupee (NPR)

Sri lanka: Srilankan Rupee (LKR)


Cash in USD, EUR, CHF and GBP are favoured for exchange.

Please check exchange rate at the time of exchange.


While travelling with Ram Ram India we recommend you carry some cash to pay for restaurant bills and other services and tips. Change can be difficult to obtain so throughout the day, try to gain as many small denominations as you can pay meals easier.


For money safety we recommend that you carry your cash and credit cards in a secure money belt or pouch concealed under your clothing all the time with you.


Spending Money

Each and every traveller differs when it comes to how much money they spend on their holiday. Some may spend more on shopping, souvenirs or food and drink. Please keep in mind your spending habits when deciding upon how much money you should set aside as spending money. Each trip has specific extra costs that pertain to that particular trip. Please read the trip dossier for more information.

Any tip that you wish to give your group leader, local guides or drivers in recognition of service is always


Optional Excursions

All of our itineraries include some free time, the amount of which usually depends on the style of tour you are travelling on. Although we do not arrange any specific optional excursions. There is plenty of free time for you to undertake activities not covered specifically in the itinerary.



If you are happy with the services provided by your tour leader, local guides and drivers, waiters a tip – though not compulsory- is appropriate. While it may not be customary to you, it is of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many Ram Ram India destinations. Please consider this when budgeting for your extra expenses on this trip.


Departure Tax

All departure taxes should be included in your international flight ticket.




Internet cafes can now be found almost everywhere in India. The cost for an hour is approx EURO .50/USD .60



The Indian phone system is fairly good, although international calls can be expensive. We can help you to get local mobile SIM card if you inform us in advance.




The postal service is relatively good and stamps are available everywhere. An overseas stamp for postcards will cost approx. EURO 1. Posting of parcels can be time-consuming however, and contents of parcels normally have to pass customs inspection before they are sealed for posting.


Emergency contact:

We don’t recommend that family and friends try to contact you through hotels, as they are subject to change and the reception staff may not speak English.

Emergency Contact

In the case of a genuine crisis or emergency, Ram Ram India’s Office can be reached on Mobile: +91 9899400740, +91-9829366720


Your fellow Ram Ram India Travellers

On group trips you will be exposed to all the wonderful things that comes with experiencing a destination with like minded people. Your fellow Ram Ram India Travellers will most likely come from all walks of life, and from different countries. We ask you to have patience with all travellers for the sake of group dynamics. We want every one of you to have the best travel experience of your life. Being punctual helps the group. If you are asked to be in a place at a particular time, please ensure that you do so. Being late may mean youll miss that special cultural performance, spend less time with a local family – or in some cases completely miss a local bus or a train journey! The best groups are the ones that work together as a happy Ram Ram India Travel team!


Tour Leader

Your Ram Ram India Travel tour leader (whether it be a local or a westerner) is there to ensure that all aspects of the trip run smoothly. He/she will share their local knowledge, advise on how to fill your free time and coordinate the day to day running of the tour – although occasionally he/she may need your understanding if things do not go according to plan. If you have any problems on the tour, please let your Tour Leader know so that steps can be taken to put it right. Tour Leaders are supported by our regionally based office staff and, in most cases, a locally based manager.

At Ram Ram India we aim to support local guides who have specialised knowledge of the regions we visit –

It’s better to hear it from than the locals themselves. If you were interested in delving deeper into the local culture then your leader can recommend a local guide service in most of the main destinations of your trip.


Sustainable Tourism

We believe strongly in low impact or rather positive impact tourism. Broadly speaking this means that we try to minimise the negative aspects of tourism on the local cultures and environments that we visit and highlight the positive aspects.


Drugs and the law

The possession or use of any illegal drugs is strictly prohibited in all the countries we visit. When overseas you are subject to local laws and the penalties for breaking the law are severe. In order to safeguard the interests of the group as a whole, our Tour Leaders are instructed to insist that any person found to be in possession of drugs leave the group immediately. The Tour Leader’s decision on this matter is final.

If you need to carry certain drugs with you for purposes of medication, please ensure that you also carry a copy of your prescription.

Ram Ram India’s philosophy of travel is one of respect towards everyone we encounter, and in particular the local people who make our destinations such special places. Our Tour Leader has the right to expel any member of the group if drugs are found in their possession or if they use prostitutes.



Most of our hotels offer a laundry service with fee varying depending upon the hotel. Self-service laundries are scarce in this region. We recommend you bring bio-degradable laundry soap and hand wash while travelling on your trip. Ask your leader who can point out the best places to do your laundry on the trip.

They are usually at any 2 night stop to allow enough time for drying.


What to Take

What you luggage you need to bring will vary according to the trip style you have chosen, the countries you are visiting and when you are travelling. As a guideline, you should pack as lightly as possible (under 15kgs is a great idea!) On the vast majority of our trips you are expected to carry your own luggage over short to medium distances (no longer than 20 minutes)

Due to this nature of our trips, suitcases and wheelie bags are not recommended for Ram Ram India Travellers!

Most group members carry their luggage in a backpack, although an overnight bag with a shoulder strap would suffice if you travel lightly. Smaller bags with wheels are acceptable (if it has carry straps) but you will need to carry these bags up and down stairs, over bumpy roads etc. You will also need a day pack/bag to carry water and a camera etc for day/overnight trips or walking tours.

It is very important that your bags can be locked, as on public trains and buses it may be necessary to store your luggage separately (and unattended) from the group. The smaller your bag is the better for you and other passengers on local transport, for when it comes to traveling on local buses and trains its usually only the smaller bags that will fit into the storage areas. If your bag does not fit in these areas then often the only place to put it is on your seat or on your lap.

Temperatures are generally hot and sticky. It can get very hot during summer (June-early August) and cool in winter (January-February) Night time temperatures can drop to as low as 0 degree C in Winter (except mountain regions). At night, it can even get very cold in the desert – even in the hot summer months. The best time to go is between late August and late March.

India?nepal/Srilanka are very conservative and it is essential that you dress correctly and respectfully. It is absolutely necessary for women that your shoulders and knees are covered at all times. Shoulder-less shirts and shorts are not advised (beach resorts are fine) as it will not only offend locals but restrict you entering temples, mosques, churches or family homes.

A light water and windproof jacket is useful and a hat essential in the summer months.



The following is a guide to what you should bring along on your holiday and is not meant to be a complete and absolute list. You are welcome to bring less, or more than what is mentioned below.

Travel documents: (your passport, visa, updated travel insurance, flights tickets, travel voucher)

Health requirements and any necassary medication

Money: cash/credit cards/travellers cheques, money bag or pouch

First Aid Kit

Alarm clock and torch (flashlight)

Lightweight travel towel

Ear plugs can be very useful

A scarf or face mask for dust and sand

Phrase book

Sunscreen (with high sun protection factor

lip balm

A hat

Antibacterial hand gel (wet wipes etc)

Day pack to carry your personal needs during the day

A lock for your bags/backpacks – small and large

Comfortable shoes with good grip and ankle support

Trekking trousers (the type with zip off legs are ideal)

Light fleece

Sleep sheet

Trekking sandals

For colder months:

A heavy fleece/polar fleece

Warm clothes, scarf, thermals, gloves, hat, jacket

Please check recent temperatures before your trip departs:

Ram Ram India Tour leaders collect clothing for poorer village communities. If you have room in your luggage,

warm children’s clothes and shoes are particularly appreciated.


Local Dress

As a general guideline, clothing should be lightweight, loose fitting, hard-wearing and easily washed. In India’s hot summer months, cotton clothing is much more comfortable than man-made materials like nylon. You should bear in mind that India has conservative attitudes towards dress, particularly in remote areas. Women, and also to a certain extent men, will find that the way they dress will often determine the degree of respect they receive from both men and women. It is advisable to keep legs, shoulders and upper arms covered, and we recommend that you bring appropriate clothing for this purpose.


Your Safety

By choosing to travel with Ram Ram India Travel you can be sure that your safety and well-being is our prime concern. Over the years we have built up a network of local offices, and a team of Destination Managers, local and non-local staff enables us to maintain constant contact with events on the ground in each of our destinations, and to ensure that every aspect of your tour runs as smoothly as possible. If you find yourself worrying far too much about all the terrible things that might happen to you while travelling overseas, remember that generally overseas travel is very safe and group travel even more so. If you have not done much travelling before, a few simple guidelines may be useful.

Enjoy your time in a new environment – don’t worry yourself sick. Conversely, don’t be lulled into a false sense of security. The best advice is simply to take the same precautions you would when travelling in your own country.


Your Belongings

Although it can be traumatic and distressing to lose personal belongings, remember that almost everything can be replaced. Your valuables are your responsibility so look after them. Keep items like cash, traveller’s cheques, tickets and passports on your person in a hidden money belt. Leave all non-essential jewellery at home.

Most governments regularly inform their fellow citizens through safety updates on travelling abroad. We highly recommend that you check your own government website before setting off on this adventure.

Your group leader will be with you on all included activities, however you will have some free time to pursue your own activities and interests, chill out or explore in your own time.

Please be aware that the optional activities you undertake are not part of your Ram Ram India Travel itinerary, and Ram Ram India Travel makes no representations about the safety of the activity or the standard of the operators running them. We simply recommend them and not endorse them. Saying that, we will warn you if we feel that an activity is dangerous or an operator isn’t reputable.

Please use your own good judgment when choosing these optional activities. Please also note; that your tour leader has the authority to amend or cancel any part of the trip itinerary if it is deemed necessary due to safety concerns. We recommend that you take a moment to read through this information before travelling.

Please be aware that local laws governing tourism facilities in India/Nepal/Srilanka differ from those in the western world or from your home country and not all the accommodation which we use has a fire exit.

Pick pockets and personal safety: Please be aware that while travelling in India/Nepal/Srilanka there is the risk of pickpocketing, particularly in the more tourist orientated cities. We recommend that you exercise caution when walking alone at night and encourage you to walk together and only on main, well lit roads. Be particularly careful on public transport. Precautions such as carrying your day pack on your chest, not placing your bag over the back of your chair and wearing a money belt will reduce any chance that your valuables should being stolen.

Traffic and driving on opposite sides of the road: Depending on where you come from please note that drivers in this part of the world may drive on the opposite side of the road from what you are used to.

Please look both ways before crossing any road – at all times. Traffic can be chaotic and dangerous – far more than what you’re used to at home. Be aware on all roads and even tiny streets and alleyways.

Vehicles tend to find their way into small passages leaving no room for both you and the traffic!

Camels and Bicycles: Professional riding equipment and helmets will not be provided when riding any camels. Bicycle helmets (when provided) may not be the same standard that you are used to at home. If you are particularly concerned for your safety while riding a bicycle then we recommend you bring your own helmet.


Participation form

All group members on a Ram Ram India Travel trip are required to sign a participation form on day 1 of the trip.

This will take place during the all important welcome meeting. Please be aware that signing this form is an essential part of travelling with Ram Ram India Travel and is a requirement of all travelers.



After your travels, we want to hear from you! Your feedback is very important to us for better service.